Frequently Asked Questions

Yes. Please call us on 01206 860650.

You can follow us at twitter.com/swiftprintuk and like us at facebook.com/swiftprintuk. We’re also on Instagram, just search for SwiftprintUK.

If you’re doing something interesting involving SwiftprintUK products please feel free to tag us in pics!

Not yet I’m afraid, it’s Email only for the time being.

Choose a base product for your SwiftprintUK prints. You can find out more about our options using the menu at the top of the page.

We offer a range of size options dependent on which product you’ve chosen. Select the size and the quantity of your prints. Minimum and maximum sizes vary from product to product. The minimum quantity for all products is 1, but unit costs do decrease with volume so experiment with quantities to get a great price.

The material option allows you to choose between various finish options (e.g. matt, satin or gloss posters). Available options are dependent on the original product chosen – for example, we cannot offer gloss canvas prints.

Our minimum order is 1 item (e.g. 1 canvas / 1 poster).

Please contact us using the form on the Contact page. We will get back to you as soon as possible (within 24 hours Mon-Fri).

Sorry, I’m afraid we require payment in advance for all orders and cannot offer credit terms.

We’re happy to assist you with your order via email but require all orders to be placed through the website.

Of course! You can load up your shopping cart with as many different items as you like.

How long is a piece of string! You can get an exact instant price for exactly what you need over on the Product page.

We only use 100% solid pine stretcher bars that are 18mm or 38mm deep.

If your photo/artwork file is over 30mb there’s several thing you can do to reduce it. Try flattening your image, applying compression, or saving down to jpg format.

We accept Visa, Mastercard, Maestro, Solo and Visa Electron.

We do indeed accept PayPal. At the checkout stage you will be prompted to pay securely via PayPal.

Our credit card processing is handled securely by PayPal – we never directly handle your credit card details, or store them in any way.

No, your credit card transaction is processed securely by PayPal and at no point do we handle your card details.

Don’t panic! If you have placed an order in error please email us via the Contact page within 12 hours of purchase – if production has yet to commence we will be happy to refund or amend your order.

We can accept artwork in the following formats:

Our preferred format is pdf.

The maximum upload size is 30mb. Bear in mind that larger file sizes will take longer to upload so please be patient.

For optimum print quality your artwork should be supplied at 300dpi.

We will happily process both RGB and CMYK colour modes.

RGB colour mode is designed for screens and uses red, green and blue as the base colours. CMYK colour mode is designed for print, and uses cyan, magenta, yellow and black as the base colours. RGB has a broader colour gamut than CMYK, which means that you can achieve a brighter colour tone on a screen than is possible in print. We require images to be submitted in CMYK colour mode.

A bitmap (or raster) file is an image composed of pixels – examples of this type of file are jpeg, gif and tiff. When scaled up in size a bitmap file will decrease in quality. Most photos are bitmap images.

A vector file is built using mathmatical coordinates to generate the image. This means that it can be scaled up to any size without loss of quality, and easily edited using software such as Adobe Illustrator. Vector filetypes include ai and svg. They can also be saved as eps and pdf files.

The most common professional image editing applications are Adobe Photoshop and Adobe Illustrator. You can find out more at www.adobe.com. Free alternatives to these packages do exist. Inkscape is a vector drawing application similar to Adobe Illustrator. Gimp is a raster graphics application similar to Adobe Photoshop. Both of these are opensource.

Standard A paper sizes are the following dimensions…

If you upload an Illustrator or vector pdf file which has text the fonts will drop out if we don’t have them installed on our system. To combat that please convert your text to curves by selecting it and going to Type > Create Outlines.

Unfortunately we are unable to offer digital proofs.

We use the very latest HP Z5200PS and Z6200 printers, these use pigment inks which are water resistant but not 100% waterproof. Unfortunately we are unable to offer waterproof protective encapsulation on any of our products.

We print digitally using the very latest HP Z5200PS and Z6200 printers.

I’m afraid not. If you would like a printed sample please order a small quantity through the site. If you are happy with the product and would like to order a larger quantity simply log into your account and reorder changing the required quantity.

We use APC Overnight 24hr delivery service for all our orders.

No, not at this time.

UK Delivery is £5.99 which is a fully trackable service.

You should allow 7 working days for delivery of your prints within the UK.

Canvas prints are shipping protected with bubble wrap and card. Posters prints are rolled into a tube.

Yes, we are more than happy to supply to other printers.

Yes but please contact us using the form on the Contact page first to discuss ‘plain packaging’ options.

Of course! Just enter it into the ‘Shipping Address’ section at the checkout stage.

No, I’m afraid we cannot offer this service we are a mail order company only.

We do not offer a rush service but depending on the size of the order and our workload we may be able to push certain jobs through more quickly. This may incur an additional fee. Please email us via the Contact page if you wish to enquire about a rush order.

If you’ve waited over 7 working days since ordering and your prints haven’t arrived please email us via the Contact page and we will look into it and get back to you as quickly as possible.

A card will have been left detailing how to arrange a redelivery, or collection from your local APC depot.

All our canvas prints are framed and ready to hang. The design of our frames means you can rest the piece on a simple nail or screw in your wall.

Do not use any form of liquid or chemical products to clean your canvas, or you may damage them. A soft dust brush can be used periodically to remove settled dust.

Dab it lightly with a dry cloth and leave it to dry do not wipe the canvas.

In the back of the frame will be small wedges in each corner tap these lightly with a hammer this will stretch the canvas tight again.

In the unlikely event that you’re dissatisfied with your order please email us via the Contact page quoting your order number and describing the problem and we’ll do our best to rectify the problem.

No. But it’s really quick to set up and will hold all your past orders and photos/artwork for quick and easy future ordering!

To change your billing/shipping address log into your account and select the ‘My Address’ tab. Then select ‘Edit’ under the required address.

To change your password log into your account and click on the ‘change your password’ link.

Don’t panic! You can reset you password by clicking the ‘Lost password?’ link on the account log-in page.

If you wish to close your account please email us via the Contact page stating your account email address requesting the closure of your account.