Get the most out of SwiftprintUK.com with these handy hints, tricks, tips and ideas…
Is there a telephone number I can call if I have a query to discuss?
Yes. Please call us on 01206 860650.
Where can I find SwiftprintUK on social media?
You can follow us at twitter.com/swiftprintuk and like us at facebook.com/swiftprintuk. We’re also on Instagram, just search for SwiftprintUK.
How can I showcase my SwiftprintUK products?
If you’re doing something interesting involving SwiftprintUK products please feel free to tag us in pics!
Can I get order updates via Twitter/Facebook?
Not yet I’m afraid, it’s Email only for the time being.
Getting a quote
Selecting a product
Choose a base product for your SwiftprintUK prints. You can find out more about our options using the menu at the top of the page.
Specifying size and quantity
We offer a range of size options dependent on which product you’ve chosen. Select the size and the quantity of your prints. Minimum and maximum sizes vary from product to product. The minimum quantity for all products is 1, but unit costs do decrease with volume so experiment with quantities to get a great price.
Selecting a material
The material option allows you to choose between various finish options (e.g. matt, satin or gloss posters). Available options are dependent on the original product chosen – for example, we cannot offer gloss canvas prints.
Placing an order
What's your minimum order?
Our minimum order is 1 item (e.g. 1 canvas / 1 poster).
How do I contact you regarding my order?
Please contact us using the form on the Contact page. We will get back to you as soon as possible (within 24 hours Mon-Fri).
Can you invoice me for my order?
Sorry, I’m afraid we require payment in advance for all orders and cannot offer credit terms.
Can you process my order through email?
We’re happy to assist you with your order via email but require all orders to be placed through the website.
Can I order multiple items?
Of course! You can load up your shopping cart with as many different items as you like.
How much are posters/canvas?
How long is a piece of string! You can get an exact instant price for exactly what you need over on the Product page.
What kind of frames do you use and how far away from the wall do they sit?
We only use 100% solid pine stretcher bars that are 18mm or 38mm deep.
My artwork file is over 30mb. How can I reduce it?
If your photo/artwork file is over 30mb there’s several thing you can do to reduce it. Try flattening your image, applying compression, or saving down to jpg format.
Which credit and debit cards do you accept?
We accept Visa, Mastercard, Maestro, Solo and Visa Electron.
Can I pay with PayPal?
We do indeed accept PayPal. At the checkout stage you will be prompted to pay securely via PayPal.
How secure is your credit card processing?
Our credit card processing is handled securely by PayPal – we never directly handle your credit card details, or store them in any way.
Do you store my credit card details on file?
No, your credit card transaction is processed securely by PayPal and at no point do we handle your card details.
Can I cancel my order once in progress?
Don’t panic! If you have placed an order in error please email us via the Contact page within 12 hours of purchase – if production has yet to commence we will be happy to refund or amend your order.
Setting up your photo/artwork
What file formats can I use?
We can accept artwork in the following formats:
Our preferred format is pdf.
What is your maximum file size for artwork?
The maximum upload size is 30mb. Bear in mind that larger file sizes will take longer to upload so please be patient.
At what resolution should I supply my artwork?
For optimum print quality your artwork should be supplied at 300dpi.
Should I use RGB or CMYK colour mode for my artwork?
We will happily process both RGB and CMYK colour modes.
What's the difference between CMYK and RGB colour modes?
RGB colour mode is designed for screens and uses red, green and blue as the base colours. CMYK colour mode is designed for print, and uses cyan, magenta, yellow and black as the base colours. RGB has a broader colour gamut than CMYK, which means that you can achieve a brighter colour tone on a screen than is possible in print. We require images to be submitted in CMYK colour mode.
What's the difference between a bitmap and a vector file?
A bitmap (or raster) file is an image composed of pixels – examples of this type of file are jpeg, gif and tiff. When scaled up in size a bitmap file will decrease in quality. Most photos are bitmap images.
A vector file is built using mathmatical coordinates to generate the image. This means that it can be scaled up to any size without loss of quality, and easily edited using software such as Adobe Illustrator. Vector filetypes include ai and svg. They can also be saved as eps and pdf files.
Which design package should I use to create my artwork?
The most common professional image editing applications are Adobe Photoshop and Adobe Illustrator. You can find out more at www.adobe.com. Free alternatives to these packages do exist. Inkscape is a vector drawing application similar to Adobe Illustrator. Gimp is a raster graphics application similar to Adobe Photoshop. Both of these are opensource.
What are the dimensions of standard A paper sizes?
Standard A paper sizes are the following dimensions…
- A0 – 84.1cm x 118.9cm – 841mm x 1189mm – 33.1in x 46.8in
- A1 – 59.4cm x 84.1cm – 594mm x 841mm – 23.4in x 33.1in
- A2 – 42cm x 59.4cm – 420mm x 594mm – 16.5in x 23.4in
- A3 – 29.7cm x 42cm – 297mm x 420mm – 11.7in x 16.5in
- A4 – 21cm x 29.7cm – 210mm x 297mm – 8.3in x 11.7in
How do I make sure the fonts don't drop out of my artwork?
If you upload an Illustrator or vector pdf file which has text the fonts will drop out if we don’t have them installed on our system. To combat that please convert your text to curves by selecting it and going to Type > Create Outlines.
Can you email me a proof of my print?
Unfortunately we are unable to offer digital proofs.
The printing process
Are your prints waterproof?
We use the very latest HP Z5200PS and Z6200 printers, these use pigment inks which are water resistant but not 100% waterproof. Unfortunately we are unable to offer waterproof protective encapsulation on any of our products.
What printing technique do you use?
We print digitally using the very latest HP Z5200PS and Z6200 printers.
Can you print and send me a sample of my artwork?
I’m afraid not. If you would like a printed sample please order a small quantity through the site. If you are happy with the product and would like to order a larger quantity simply log into your account and reorder changing the required quantity.
Which courier do you use?
We use APC Overnight 24hr delivery service for all our orders.
Do you offer international shipping?
No, not at this time.
How much is delivery?
UK Delivery is £5.99 which is a fully trackable service.
How long will my prints take to arrive?
You should allow 7 working days for delivery of your prints within the UK.
How will my prints come?
Canvas prints are shipping protected with bubble wrap and card. Posters prints are rolled into a tube.
Do you supply prints to others in the print trade?
Yes, we are more than happy to supply to other printers.
Can you send prints direct to my customers?
Yes but please contact us using the form on the Contact page first to discuss ‘plain packaging’ options.
Can you deliver to my work address?
Of course! Just enter it into the ‘Shipping Address’ section at the checkout stage.
Can I collect my order?
No, I’m afraid we cannot offer this service we are a mail order company only.
Do you do rush orders?
We do not offer a rush service but depending on the size of the order and our workload we may be able to push certain jobs through more quickly. This may incur an additional fee. Please email us via the Contact page if you wish to enquire about a rush order.
I haven't received my prints. What should I do?
If you’ve waited over 7 working days since ordering and your prints haven’t arrived please email us via the Contact page and we will look into it and get back to you as quickly as possible.
I missed my delivery. What should I do?
A card will have been left detailing how to arrange a redelivery, or collection from your local APC depot.
Your SwiftprintUK print
Does my canvas print come ready to hang?
All our canvas prints are framed and ready to hang. The design of our frames means you can rest the piece on a simple nail or screw in your wall.
How can I clean my canvas print?
Do not use any form of liquid or chemical products to clean your canvas, or you may damage them. A soft dust brush can be used periodically to remove settled dust.
I have split liquid on my Canvas what do I do?
Dab it lightly with a dry cloth and leave it to dry do not wipe the canvas.
My canvas has become loose over time how do I tighten this?
In the back of the frame will be small wedges in each corner tap these lightly with a hammer this will stretch the canvas tight again.
What if I'm not happy with my order?
In the unlikely event that you’re dissatisfied with your order please email us via the Contact page quoting your order number and describing the problem and we’ll do our best to rectify the problem.
Do I have to have an account to order through SwiftprintUK?
No. But it’s really quick to set up and will hold all your past orders and photos/artwork for quick and easy future ordering!
How do I change my billing/shipping address?
To change your billing/shipping address log into your account and select the ‘My Address’ tab. Then select ‘Edit’ under the required address.
How do I change my password?
To change your password log into your account and click on the ‘change your password’ link.
I've forgotten my password. How can I access my account?
Don’t panic! You can reset you password by clicking the ‘Lost password?’ link on the account log-in page.
How do I close my account?
If you wish to close your account please email us via the Contact page stating your account email address requesting the closure of your account.